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We put together a list of answers for most frequently asked questions. If you do not see your question answered here, please contact us via email or phone.

1Q. What will be my shipping cost?
1A: Please note that you do not have to enter your credit card information to find the shipping cost. In order to calculate the shipping cost, please add the items by clicking on the BUY button. This will put you in the Shopping Cart. Enter the number of bottles, enter the zip code, pick the shipping option from the drop-down list and click on the Calculate button. The shipping charges will be displayed in the Shopping Cart.

2Q. Do you ship internationally and to PO/APO/FPO boxes?
2A: At this time, we can only ship to business and residential addresses within the 50 states of United States. We do not ship to PO/APO/FPO boxes. We do not ship overseas at this time, however, please check back with us in June 2012. Please check our "Shipping Info" page for more info.

3Q. What should I do if my billing and shipping address are different on my order?
3A. At WINEOLAND.COM, we strive hard to prevent credit card fraud to our valued customers. If the billing and shipping addresses are different on your order, due to the alcohol contents of the shipment, please call your credit card company and have the representative place the alternate shipping address on your credit card file. This will only take 2 - 3 minutes. Once this is done, please send us an email confirming the same so we can verify. 

4Q. Can I waive the adult signature requirement on my package?
4A: As per law, at the time of delivery, all packages containing alcoholic beverages must be signed by an adult who is 21 years or older. Sorry, there are absolutely no exceptions to this law. FedEx driver will check the photo-id proof of the  person signing and accepting delivery of the package to make sure he/she is 21 years or older.

5Q. What happens if no adult is present to sign and take delivery of the package?
5A: FedEx will make three attempts to delivery the package. After three delivery attempts, the package will be returned back to WINEOLAND and the customer will be responsible for shipping charges for both ways plus 10% restocking fees.

6Q. FedEx tracking status says my package is broken in transit, what can I do now?
6A: Sometimes accidents happen and we are very accommodating in these situations. We will ship out the replacement as soon as possible or refund your order including shipping charges.

7Q. Do you provide insurance for the shipped packages?
7A: Yes, we automatically insure all the packages we ship out to protect our customers from damages or lost packages in transit. 

8Q. What is WINEOLAND's return policy?
8A. WINEOLAND takes great pride in providing the best customer service. We always seek to improve our relationship with you, the customer. If there are any issues with your order, we want to hear about it. Please contact us via email at Support@WINEOLAND.COM or by phone at 877-WINEOLAND within 30 days of delivery date with the receipt. Any orders returned as a result of WINEOLAND error will be fully refunded including the shipping charges. All other unopened returns are subject to 10% restocking fee plus the original shipping charges and return shipping charges. Returns should have all the contents in the bottles with the original corks, we cannot accept empty bottles. Shipping charges will not be refunded if no adult is present to sign and receive the orders. 

9Q. Can I use my FedEx Account to have you ship my order?
9A: Due to the alcohol contents of the shipment, we can only use WINEOLAND's FedEx Account to ship your order. 

10Q. Can you hold my wine till the weather gets better?
10A. Yes, we can hold your wine orders up to 45 days. Please mention when you want us to ship your orders in the Special Shipping Instructions. Due to limited warehouse space, orders that exceed the 45 day holding period are subject to a $20.00 per case storage fee.

11Q. If I am sending a gift, are you going to include an invoice in the shipping box with my gift order?
11A. No, when a gift message is included on your order, the packing slip in the box will not include any pricing information. 

12Q. Do you sell gift certificates online?
12A. Unfortunately, we do not sell gift certificates online at this time. However, we sell gift certificates in our retail stores.

13Q.  How can I change my order which I have already placed?
13A. To make any changes to your order before we ship the order, please contact our Customer Service Department  via Email at Support@WINEOLAND.COM or call us at 877-WINEOLAND.

14Q. Why would a wine becomes out-of-stock after I placed the order?
14A. Though we try to accurately monitor the product inventory, sometimes the products may become temporarily out-of-stock, or no longer available, or vintages change. If a wine becomes unavailable, we will suggest comparable substitutions. If you decide not to make a substitution, we will ship available items minus the out-of-stock item(s), or if you prefer, you can cancel the order in the entirety. We will not charge your credit card until we ship your order.

15Q. Does an item showing on your website guarantee the quantity I ordered?
15A. In some cases, the item you see on our website does not guarantee that we have your required quantity in stock. If you order a case and we only have 3 bottles left, we will notify you via email regarding the shortage. In most cases, we will try to fulfill your total order by working with our suppliers in reasonable time.

16Q. How do I place an order shipping to multiple locations?
16A. At this time, our Shopping Cart does not support a single order with multiple ship-to locations. However, there is a "Repeat Order" tool in our Shopping Cart which helps you send similar/same shipments to multiple locations. We can also process these kind of orders offline if you can contact our Customer Service Department. 

17Q. What are your store hours of operation?
17A. Our Howell retail store operates Monday through Sunday  9am to 10pm EST. Our Edison retail store operates Monday through Saturday 9am to 10pm EST, and 12pm to 8pm EST on Sunday. Times are subject to change during holidays and inclement weather.

   
 
 

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